1. Service Subscription Refunds

Schools or institutions subscribing to Ujaalaa ERP services are eligible for a full refund within 15 days of their initial setup if the services provided do not meet the agreed requirements. After the 15-day period, no refunds will be issued for subscription fees.

2. Student Fee Payments

For fee payments made by parents or students through our platform to their respective schools:

• Processing: Ujaalaa serves as a technology provider. All fees are directly credited to the school's merchant account.
• Refund Requests: Any requests for fee refunds must be directed to the school's administrative office.
• School Discretion: The school's own refund policy will apply to all student fee payments.

3. Duplicate Payments

In case of duplicate payments for the same transaction, the extra amount will be refunded to the original payment method after verification. This process typically takes 5-7 business days.

4. Failed Transactions

If a payment is deducted from your bank account but doesn't reflect on the Ujaalaa platform, it will usually be automatically refunded to your account within 10 business days. If the issue persists, please contact our support team.

5. Cancellation Policy

Institution subscriptions can be cancelled at any time by giving a 30-day notice. However, no prorated refunds will be issued for the remaining period of the current billing cycle.

6. Refund Processing

All approved refunds will be processed through the same payment gateway or original mode of payment. No cash refunds will be provided for online payments.

7. Contact Information

For any refund-related queries, please write to us at info.ujaalaamc@gmail.com with your transaction ID and institutional details.